Hotel Ashwin Igatpuri

Privacy Policy

How we collect, use and safeguard your information when you stay or interact with us.

01Information We Collect

We collect only what we need to confirm your reservation and host you well.

When you make a booking, enquiry, or contact us, we may collect the following:

  • Contact details — your name, phone number and email address.
  • Reservation details — stay dates, room and meal-plan preferences, number of guests, and any special requests.
  • Payment information — processed securely through our payment partners; we do not store full card details on our servers.
  • Usage data — basic, anonymised information about how you use our website, to help us improve it.

02How We Use Your Information

Your information helps us serve you. Specifically, we use it to:

  • Process and confirm your reservations and payments.
  • Communicate with you about your stay, enquiry, or event.
  • Respond to questions and provide customer support.
  • Improve our services, website and guest experience.
  • Send you offers or updates — only where you have opted in.

03Sharing & Disclosure

We respect your privacy and do not sell your personal information. We may share data only with:

  • Trusted service providers (such as our booking engine and payment gateways) who help us operate, under confidentiality obligations.
  • Authorities, where required by law or to protect our legal rights.

04Cookies

Our website uses cookies and similar technologies to remember your preferences and understand how the site is used. You can control or disable cookies through your browser settings, though some features may not function as intended without them.

05Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, alteration or disclosure. Online payments are handled over secure, encrypted connections by our payment partners.

We never ask for your full card number, CVV or passwords over phone, email or WhatsApp. Please pay only through our official booking engine or the secure Quick Pay link.

06Your Rights

You may request to access, correct or delete the personal information we hold about you, or withdraw consent for marketing communications at any time. To do so, simply contact us using the details below.

07Contact Us

For any questions about this Privacy Policy or your data, please reach us:

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Igatpuri · Live
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Sahyadri ranges